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SHIPPING
RETURNS
ORDER ISSUES
PERSONALIZED STATIONERY
WHOLESALE FAQ
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PRIVACY & SECURITY
TERMS & CONDITIONS
WEBSITE ACCESSIBILITY
I would like to become a wholesale account. How do I apply?
Thank you for your interest in including Sweet Somethings Calligraphy in your store's assortment! To ensure we are represented in locations that align well with our products and brand, please fill out our Wholesale Account Application by following this link: Wholesale Account Application.
We look forward to reviewing your application!
I would love to review your catalog and linesheet online, how do I get access?
Please reach out to our support at wholesale@sweetsomethingscalligraphy.com that will be of better service to you.
I placed an order. How will I know when I will receive it?
Orders placed usually ship within 10-14 business days. Tracking information, along with your invoice, will be sent to the email address associated with your account within 5 business days. If you do not receive this information within this time frame, please email us at wholesale@sweetsomethingscalligraphy.com for additional assistance.
Shipping
All orders are shipped from Central Arizona by commercial carrier (FedEx) unless otherwise specified. The customer is responsible for paying all shipping and freight costs relating to your orders. Freight charges are applied to the invoice and charged at time of shipping.
Something in my order arrived damage. What should I do?
Please provide photos of the damaged item(s) along with your order number as well as the sku #(s) and quantity of damaged item(s) to our team at help@sweetsomethingscalligraphy.com. Replacement(s) for your damaged item(s) will be sent to you with complimentary shipping. Refunds / credits will not be issued for damaged items.
Something in my order is missing. What should I do?
Please provide the sku and quantity of missing item(s) along with your order number and account name to our Customer Experience team at help@riflepaperco.com. Our team will replace your missing item(s) with complimentary shipping. Refunds / credits will not be issued for missing items.
I received the incorrect item. What should I do?
Please provide a photo, sku #(s), and quantity of the incorrect item(s) you did receive, and also confirm the item, sku #(s), and quantity that you did not receive as well as your account name and PO #. Our team will replace your missing item(s) with complimentary shipping. Refunds / credits will not be issued for missing items.
I would like to cancel my order. Am I able to do so?
Once an order has been placed we are unable to cancel or alter your order in any way.
Am I able to alter product packaging or how products are displayed in my store?
We ask that you sell products in their original packaging. Relabeling, repackaging (including the separation of bundled products or the bundling of products), and otherwise altering products or their packaging is not permitted. Failure to comply may result in account termination. Please let us know if you have any questions regarding our packaging.
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